Service Terms and Conditions
These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“customer,” “you”) and MD Clean, LLC (“MD Clean,” “company,” “we,” “us,” or “our”) as an authorized user of such services provided by the company and any of its subsidiaries.
These Terms and Conditions, together with any operating rules, policies, price schedules, or other supplemental documents expressly incorporated herein by reference and published from time to time by MD Clean, LLC (collectively, the “Agreement”), constitute the entire Agreement between MD Clean, LLC, and you regarding the bin cleaning service. By using the service, you confirm your acceptance and Agreement bound by this Agreement.
These Terms and Conditions constitute a legally binding agreement concerning your access to and use of the https.www.mdclean.us website and any other media form, media channel, mobile website, or mobile application related, linked, or otherwise connected to that (collectively, the “Site”). You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms and Conditions.
MD Clean, LLC provides a mobile trash bin cleaning and power washing service for residential and commercial bins. Residential service will be performed and billed on a subscription basis. MD Clean will make every effort to clean your bin, but we reserve the right not to clean a bin for any reason deemed hazardous or a liability to our safety. We will always do our best, but we cannot guarantee all stains will be removed
2. Customer Responsibilities
For MD Clean, LLC to provide its services, the customer must abide by the following conditions, or the service could be interrupted or postponed.
- Trash bin(s) must be free of un-bagged trash and animal waste. Bins containing unbagged feces will not be cleaned.
- Trash bin(s) must be empty and available by the curb or alley.Trash bin(s) must be free of chemicals, oils, petroleum-based products, oil-based paint, glue or other adhesive, or hazardous waste of any kind.
- Trash bin(s) must be free of building materials, e.g., plaster, stucco, or concrete.
- A vacation hold may be placed on service. The customer must notify MD Clean, LLC by phone or email seven days before the scheduled service. The service will be temporarily suspended, and the customer will not be charged until the service resumes.
If any of the above conditions are not met, MD Clean, LLC will not perform the service(s), and the customer is still responsible for a full or partial payment determined by MD Clean. If MD Clean, LLC cannot perform the service, a picture may be sent to the customer via email and/or text with an explanation.
NOTE: MD Clean, LLC will not clean damaged bins. A note will be placed on the bin(s), and a picture may be sent to the customer via email and/or text with a replacement recommendation
3. MD Clean, LLC Responsibilities
MD Clean, LLC will schedule the customer’s service on a pre-planned route and notify the customer leading up to the day of service via email and/or text message. MD Clean, LLC will attempt to service all bins on its pre-planned route. Once the customer’s bins have been serviced, the customer will be invoiced, and their stored credit card will be automatically charged for the service. Our technician will take before and after photos
If MD Clean, LLC cannot provide its service(s) on the scheduled day due to inclement weather, vehicle maintenance, unforeseen events, or otherwise, it will make every attempt to notify the customer in advance and reschedule the customer to the next available opportunity. Due to route scheduling conflicts and/or extended inclement weather, the service visit may be canceled until the following scheduled service date. The customer will not be charged if service cannot be performed due to inclement weather or vehicle maintenance.
All trash bins designated for cleaning by the customer will be tagged at the first servicing appointment. These tags must always stay on the designated trash bins and not be tampered with. MD Clean will only service trash bins that have been tagged. Any other trash bins will only be serviced upon request by the customer and will be billed for the additional trash bins serviced at the current rate found on www.MDCLEAN.us
The customer agrees to pay all service charges for the service(s) and applicable taxes. MD Clean, LLC reserves the right to adjust pricing at any time. Changes in pricing may be communicated to the customer via updates to the website and/or email. The customer’s right is to continue or discontinue the service anytime. The service will continue regularly until canceled by the customer. Customers may request a change to the selected service plan seven days before the next service.
Monthly and Quarterly Recurring Payment Plans:
- Customers must have a Debit Card or Credit Card stored on file and have accepted automatic future charges.
- Customers will be billed based on a recurring payment plan after service is completed, either monthly or quarterly. i.e., Monthly plans will be charged in one-month increments, and Quarterly plans will be charged in Quarterly increments.
- The customer is responsible for paying for the service requested regardless of the number of bins present and available for cleaning.
- An invoice is created after each payment
- A receipt will be sent to the customer via email.
- Service is ongoing until the customer cancels service.
MD Clean, LLC will utilize industry leaders in payment processing to store customers’ credit card information safely and securely. The customer’s card will be run automatically after service, and a receipt will be sent via email.
5. Referral Program
Existing subscription customers in good standing may be eligible to receive a one-time $5 credit per referral of a new first-time paying subscription customer. Referrals of One-Time Services are not eligible for a $5 credit. There is no limit to the Referral Program.
6. Modifications to Terms and Conditions and/or Customer Agreement
MD Clean, LLC reserves the right to modify and/or amend the Terms and Conditions and/or the Customer Agreement at any time by posting a revised Terms and Conditions and/or the Customer Agreement at www.MDCLEAN.us and/or sending information regarding the amendment to the email address you provided to MD Clean, LLC.
7. Modifications to Service
MD Clean, LLC reserves the right to modify the service at any time for the betterment of our customers and the overall success of the service program.
8. Default Payments
MD Clean, LLC reserves the right to suspend or terminate your service without notice upon rejection of any credit or debit card charges or if the customer’s card issuer (or its agent or affiliate) seeks the return of payments previously made to MD Clean, LLC. Such rights are in addition to and not in place of any other legal rights or remedies available to MD Clean, LLC.
9. Cancellation of Subscription Service
The customer may cancel a subscription service at any time. However, if you cancel your package after the first service visit, you will be subject to a one-time service fee of $44. Cancellation must occur 14 days in advance of the next scheduled service date. A cancellation notice is required via email. Pre-payment refunds are not issued for cancellation of service.
10. Customer Information
We do not sell, trade, or rent customers’ personal identification information to others. MD Clean, LLC utilizes industry-leading PCI-compliant credit card information storage through their payment processor. By calling or texting this number 866-378-9246, Customers agree to receive text messages. If you no longer wish to receive text messages, you may opt-out at any time by replying "STOP"
11. Sanitization and Disinfection
The customer understands that MD Clean, LLC’s high-pressure hot water is an excellent defense against germs and the environments they thrive in, but that MD Clean, LLC cannot guarantee the complete elimination of all contagions within, around, and on garbage bins. MD Clean, LLC will make all reasonable efforts to sanitize and disinfect to the best of its ability but will make no claims to prevent disease and/or the spread of contagions.
MD Clean, LLC
Phone: (866) DRTY-BIN